Case Studies

Online Community

The HEDON Household Energy Network is an international network of over 4,000 member companies, non-profits and individuals collaborating to bring energy efficient household appliances to the developing world.

How Citadel Rock Helped?

Configured custom search tools for information posted by members such as projects, products, organizations and members according to criteria such as region, country, sector and technology
Created custom user profiles for social networking between members of the site
Helped develop custom forms and database trackers to manage the submission and publishing of journal articles
Migrated thousands of users and pages of content from the existing collaboration system

Collaborative Research Hub

2020 Media Futures is a multi-industry strategic foresight project designed to envision what media may look like in the year 2020. It brings together researchers, creators, policymakers and other professionals representing the cultural and digital media industries.

How Citadel Rock Helped?

Consulted with the 2020 Media Futures Team on how to design the information architecture and workflow to support strategic foresight research methodology
Customized mail-in feature to allow for new content on the website to be conveniently submitted via email
Created custom forms or easy entry of new information
Hosting and Server Maintenance.

Customer Support Knowledge Base

When Mozilla® was looking for a Wiki to connect their staff and power users together to build their customer support knowledge base for Firefox®, they chose Tiki to provide the power to deliver their vision.

How Citadel Rock helped?

Worked together with Mozilla's development team to effectively scale and maintain the system to support growing demand.
Represented Mozilla's roadmap and support needs in the Tiki open source community.
Implemented the "staging and approval" system to maintain quality control of content.
Provided state of art wiki-translation functionality.

Project Coordination

Before using Tiki, when Shad Valley organized a month long residential program for high school students, they were buried in too much email; losing track of documents & unable to get their country wide team to collaborate efficiently.

How Citadel Rock helped?

Complete setup, maintenance and hosting of Tiki.
Allowed the team to bond through Video Conferencing.
Custom e-mail notification system to alert of changes.

Learning Community

Having created a proven curriculum for its distance learning program. 3CI was looking for a platform to allow them to share and collaborate with other distance learning groups from across Canada.

How Citadel Rock Helped?

Configured Tiki to allow the 3CI team to get away from Word Documents and E-Mail and move their entire workspace online.
Implemented a contribution module where partners can commit enhancements to the curriculum without affecting the live version.
Setup Tiki to allow students to submit assignments and receive feedback from their educators.
Designed Look and Feel and integrated graphics into Tiki through the customization of CSS.

Video Streaming Service Provider

ZixStream is a new startup looking to fill a void in the Live Conference sector. Their unique video streaming technology allows events to combine multiple cameras and mix them on demand to create a live stream.

How Citadel Rock Helped?

Configured front-end website using Tiki as their official Content Management System and programmed additional user management features into Tiki.
Created necessary Web Service APIs to allow Desktop and Silverlight applications to communicate with Tiki and access User and Advertisement Data.
Programmed Silverlight Video Player (including Advertisement Integration into the Tiki Banners feature).
Setup and Maintenance of Windows Server and Live Streaming Services.

Best Practices Sharing

With the popularity of Nanotechnology and Nanomaterials on the rise, a group of experts were looking to create an international online community where scientists, experts and users can come together to learn, discuss and grow awareness.

How Citadel Rock Helped?

Configured Tiki as a Collaborative Knowledge Base where members can contribute freely, while at the same time making sure that content is not published until approved by official team experts.
Consulted with the Good Nano Team on how to grow their online community and attract members.
Integrated Web Analytics tools and generated reports to help the Good Nano Team monitor the project's growth.
Created a private workspace for Team Members to manage long term community strategies.