Citadel Rock Online Communities Inc. provides technical and business consulting services to help companies and non-profit organizations leverage Web 2.0 / Enterprise 2.0 technologies to:

• Construct online collaborative knowledge bases for customer support, events, and alliance coordination.
  
• Extend organizations' influence and reach through online social media channels
  
• Evaluate the health of an online community using social network analysis
  

We specialize in:

• TikiWiki Consulting
  
• Open Source Implementation and Support
  
• Integrated Video and Multimedia
  
• Multilingual and Wiki Translation Platforms

For a look at our standardized consulting services, check out our online price list. Or click here to read founder Nelson Ko's blog.

Heard about how wikis can enhance collaboration, innovation, and mobilize self-organization in groups? Wikis are our speciality. Are you asking: What is a wiki? Here is a fun and educational 4 minute video created by Common Craft Productions.

Our customers use our solutions to engage customers, partners and members online, using technologies such as wikis, social networking, blogs, instant messaging, voice, video and web conferencing.

Our products have been used to engage stakeholders, collaboratively work on projects, provide customer support knowledge bases, synthesize collaborative research, keep employees, customers, or members informed, and develop collective intelligence.

Our solutions are based on TikiWiki, an open source wiki platform that is also a full-featured social media, web content management and groupware system. TikiWiki is a mature and reliable platform that has been used in thousands of organizations since 2002 and is supported by a thriving community of developers, documentation specialists, and consultants.

We implement solutions for organizations guided by our mission. We provide:

• Strategy development to identify low-hanging fruits, prioritize objectives, and to develop an action plan.
• Technical implementation and integration of customized TikiWiki open-source software.
• Consulting in the adoption phase involving ongoing community management, evaluation using social network analysis techniques, content and consulting.

Our solutions are based on our flagship Etazo Wiki Knowledge Suite.

Please contact us if you would like to find out more about how our solutions can benefit your organization, or check out our online price list for more information on our standardized services. Click here for founder Nelson Ko's blog.